Jiliive's Terms & Conditions

1 General Information & Definitions

Certain terms used in these Terms & Conditions have specific meanings, as defined below:

• "Platform" refers to the jiliive.biz website and the Jiliive mobile application.
• "Member" refers to any individual who holds a registered account on Jiliive.
• "Balance" refers to the total funds held in a member's account.
• "Bonus Funds" refers to promotional funds granted by Jiliive, usable under specific conditions.
• "Wagering Requirement" refers to the total amount you must wager before a bonus becomes eligible for withdrawal.

Jiliive is an online gaming and betting platform serving users in Bangladesh. We offer cricket betting, football betting, online lottery, slots, and Live Casino.

2 Account Registration & Eligibility

The following conditions must be met to open an account on Jiliive:

• You must be at least 18 years of age.
• You must have an active mobile number registered in your own name.
• Accurate and truthful information must be provided at the time of registration.
• Each individual may register only one account.
• Creating multiple accounts using the same mobile number or device is strictly prohibited.

Jiliive may request proof of identity, proof of address, or other documents at any time for account verification purposes. Failure to provide the requested documents may result in a temporary account suspension.

Keeping your account password secure is entirely your responsibility. You should never share your login credentials with anyone. If you suspect unauthorized access to your account, contact Jiliive Support immediately.

3 Deposit & Payment Rules

Jiliive currently supports the following payment methods:

• Mobile Pay (Personal & Merchant)
• Nagad
• Rocket
• Bank Transfer (Selected Banks)

Important Deposit Rules:

• The minimum deposit amount is ৳500.
• Deposits must be made only from a payment account registered in your own name.
• Deposits from third parties will not be accepted.
• Deposits are typically credited to your account within 5 to 15 minutes.
• If a deposit fails, please submit a support ticket along with the transaction ID.

4 Withdrawal Rules & Process

The following rules apply to withdrawing winnings:

• The minimum withdrawal amount is ৳1,000.
• Withdrawals are only available through verified accounts.
• Withdrawals must be made using the same method as the original deposit.
• The daily withdrawal limit is ৳50,000 (subject to change based on membership tier).
• Your account must be fully verified before your first withdrawal can be processed.

Withdrawal Request Processing Time:

• Mobile Pay & Nagad: typically 15–30 minutes.
• Bank Transfer: 1–3 business days.
• If additional verification is required: 24–72 hours.

5 Bonus & Promotion Terms

Jiliive offers a variety of bonuses and promotions. Each bonus comes with its own terms, detailed on the relevant offer page. General bonus terms are outlined below:

• Welcome Bonus: A set percentage on your first deposit, subject to wagering requirements.
• Reload Bonus: Applicable on deposits made on specific days or reaching a set amount.
• Cashback: A set percentage refunded on weekly or monthly losses.

General Bonus Rules:

1. Each promotion may only be used once, unless otherwise stated.
2. Once a bonus is claimed, the wagering requirements must be completed within the specified time limit.
3. Some games do not contribute — or contribute only partially — toward bonus wagering.
4. Bonuses will be voided if abuse or fraudulent activity is suspected.
5. Jiliive reserves the right to modify or cancel any bonus offer at any time.

6 Betting Rules

The following general rules apply when placing bets on Jiliive:

• Once a bet is confirmed, it cannot be changed or cancelled (except where a cash-out feature is available).
• Pre-match bets will not be accepted once a match has kicked off.
• Jiliive reserves the right to void any bet placed at incorrect odds due to a technical error.
• If an event is cancelled or suspended, bets are generally voided and stakes returned.
• Jiliive reserves the right to review bet outcomes in the event of abnormal match results.

Live Betting Rules:

• Odds in live betting change rapidly. The odds at the time your bet is confirmed are final.
• Jiliive is not liable for bets that fail to confirm due to internet connectivity issues.
• Separate limits may apply for live betting.

7 Prohibited Activities

The following activities are strictly prohibited on the Jiliive platform:

• Creating or operating multiple accounts under one individual.
• Placing bets using automated bots, scripts, or software.
• Participating in match fixing or any form of sports fraud.
• Using the platform to launder money or conceal the source of illegal funds.
• Attempting to hack Jiliive's systems or breach platform security.
• Attempting to gain unauthorized access to another member's account.
• Using the platform for commercial purposes without Jiliive's prior permission.

8 Account Suspension & Termination

Jiliive reserves the right to temporarily suspend or permanently close any account in the following circumstances:

• Violation of the Terms & Conditions.
• Failure to cooperate with the verification process.
• If suspicious activity is detected on an account.
• Due to legal requirements or regulatory directives.
• Prolonged inactivity (12 months).

Members may request account closure at any time. If a verified balance is available, a withdrawal will be permitted before the account is closed.

9 Responsible Gaming

Jiliive is committed to responsible gaming. We want our members to enjoy gaming as a healthy form of entertainment, which is why we offer the following:

• Deposit Limit: Setting a maximum daily, weekly, or monthly deposit limit.
• Bet Limit: Set a limit on the maximum amount you can bet within a given period.
• Loss Limit: Set a cap on the maximum amount you can lose within a specified period.
• Self-Exclusion: Temporarily suspending your own account for a set period of time.
• Self-Exclusion: Permanently excluding yourself from the platform.

10 Dispute Resolution

For any dispute or complaint, please contact Jiliive's customer support team first. The majority of issues are resolved at this stage.

Dispute Resolution Steps:

1. Step 1: Contact our support team via live chat or email. Most issues are resolved within 24 hours.
2. Step Two: If the issue remains unresolved, please submit a formal complaint form. A detailed response will be provided within 72 hours.
3. Step 3: If the issue remains unresolved, you may escalate it to the relevant regulatory authority.

In the event of a betting dispute, Jiliive's system logs and records shall serve as the definitive source of evidence.

11 Privacy & Data Protection

Jiliive takes the protection of your personal data seriously. Our Privacy Policy explains in detail how information collected during registration and platform use is handled.

• Your information is never sold to third parties.
• No information is shared with any government authority except where required by law.
• All data is kept secure through SSL encryption.
• You have the right to request correction or deletion of your personal information.

For more details, please see our Privacy Policy Read.

12 Contact & Support

If you have any questions about these Terms & Conditions or need assistance, please contact us:

• Email: support@jiliive.biz
• Live Chat: Available on the platform 24/7
• Language: Support is available in both Bengali and English

These Terms & Conditions were last updated in January 2026. Jiliive reserves the right to amend these terms at any time. You will be notified via the platform whenever changes are made.